IT Services
Business Center IT (BCIT) computing services is a subset of the IT service catalog. Our IT services concentrate primarily on desktop and mobile computing. We support access and the use of UNM owned devices and related peripherals. Services include desktop and mobile device support, printing and related services, file access, and software and applications installation.
| Service | Service Description |
|---|---|
| Device Support | Support for all types of end-point devices, including laptops, desktops, mobile devices, printer, scanner, fax machine, and related peripherals. Support is limited to UNM owned equipment. Support includes the associated operating system, hardware, and systems that provide enterprise management of computing devices. |
| Hardware Lifecycle Services | Purchase consultation, hardware procurement, device refresh, leasing, and technology recycling. |
| Software and Applications Installation | Install and troubleshoot of software and licenses via media, online methods, and license servers. Includes both cloud-based and desktop software. |
| Training and Outreach | Develop, deliver, or coordinate end-user technology training for applications and systems. |
| Website Services | Update and maintain webpages and assist in website creation using the content management systems and cPanel portals. |
| IT Service Delivery and Support | Includes design and maintenance of the capabilities, tools, and service points needed to deliver IT services or provide end-user support. Includes service desks and online support delivery. |
| Banking Entitlements | Provision banking entitlements and account management. |
